****ty Service Experience

So I must share my experience with Standard banking system. Durban Hillcrest Corner to be precise!

For the second time whilst using their atm banking system I had cash jam, to my dismay and utter dissatisfaction the bank staff was unable to assist resolve this matter, such a ****ty service experience and such an inconvenience. In a case of an emergency one cannot rely on the atm banking system because it throws in the dwang!!

I had an emergency and needed to send money home ,family member needed medical help, only to experience cash jam and machine went out of order and that was it!!! Guess what? No one could assist me at the bank, call center ,and when I did get through to them I was told to wait 7 WORKING DAYS!! The hell!! What waiting period when a direct deposit was made for god sake a receipt was issued by the atm stating that I needed to consult the nearest branch! a system malfunction not on my account!!

We seriously need to talk about this “modern system/ technology “ imposed on us working against us! Standard Bank sure as hell not the best banks when it comes to service experience!

There’s a lot happening in this life, times are tough people are struggling to make ends meet and we fighting tooth and nail for survival, daily stresses and this to top it off!!????

Today its exactly 5 days the incident took place and still have not received my refund LET ALONE A STATUS UPDATE!!

Yoooo it’s Pethatic makes me sick in my stomach just thinking about it, Sies!!!