****ty service delivery

Good Morning,

My bank card was ******, and to get a temporary card would take me an entire day to stand in a long queue, when I requested for a replacement card was told they courier the card and it takes 5 working days. So i need to go stand twice in a long queue for a card in the promenade. Go to another bank like FNB you get a virtual card and its just very frustrating when you have to stand in long queues and wait for days for a bank card and I'm unable to access my own funds without temporary card. I ask the customer service where in transit is my card,cant stay its still with Courier,, and ask when will it b delivered get a generic response wait 5 working days .. if thursday it was logged and i count in Saturday which is a working day my card should be at the bank today and local courier takes 2 days makes to make a delivery.. just so damn upset with this **** standard service at a high rate for nothing ,,