****TY Service as Usual- IT CAN-T BE.......

I called SB a sum total of 10times to follow up an an pending transaction/application- Sadly I have been informed that this department and the functioning thereof is been outsourced and that I should contact the Outsourced Company. I was give a number to phone that doesn't exist. So Sad that as a paying loyal customer and due to SB decision to outsource it has now become my problem to deal with their suppliers. Received the usual "I am so Sorry" and "Will Escalate this" but NOTHING. IT Can Be- But not with Standard Bank!!!!!