****ty service

Never ever think of opening a standard bank account, their service stinks like sewerage. The employees are going to work to collect their pay checks only. I opened a student account many years ago which I stopped using and it's been accumulating charges until today I only found out a week ago that I have a negative balance of R6200 which I'm expected to pay but there was no statement or communication that I'm accumulating these charges therefore I need to close the account. I went to the Kempton park festival mall branch and the consultant made it very clear that I'm liable to pay or else I'll be handed over and there's no way that they can stop these charges or close the account. I then called the call centre and spoke to a guy called Sunday who said they would escalate the matter and when I called today for feedback I found out that Sunday did not escalate the matter now the call centre is referring me back to the unhelpful branch. Standard bank puts people in a financial detriment and they don't have good business ethics. I'll be closing my savings account and moving elsewhere. Those that are planning on moving to standard bank, please learn from others experiences so that you don't find yourself in a messy situation. They don't even deserve 1 star they deserve 0