****ty customer service

My personal cheque account has been blocked since Sunday 26 November 2023. I've been to South gate mall branch. Called ***** department several times and I've been told that the person who blocked my account is on leave and the team leader is not available. No one has really explained why my account is blocked and how long I will suffer through this inconvenience. The money in my account is what I need to get to work everyday and buy food. How am I expected to live when no one gives a damn. The consultant at South gate mall branch was not helpful, he ignored me, helped someone else and then came back and wanted me to explain to him again what my problem is so that I could be allowed to speak to the branch manager. I was extremely aggitated and left the branch. This is totally unacceptable that someone who blocked my account has since gone on leave. What the hell is going on and when will my account be unblocked because there is no ***** going on, I used my money over the weekend because it was my birthday on Friday. My account need to be unblocked immediately or I will get posts done on twitter, put it all over social media until I get what i need and that is to have my account unblocked immediately!!!