Two weeks. No response. Standard Bank refuses to provide account history they are legally obligated to share.

I formally requested a complete account statement history from Standard Bank under Section 18 of the National Credit Act on 29 May 2026. It is now over two weeks later and I have received nothing.

This is not a complex request. It is a legal obligation. Section 18 of the National Credit Act requires Standard Bank to provide a consumer with their full account statement upon request. Standard Bank has ignored this obligation completely.

I have emailed multiple departments including VAF Legal, VAF Collections, and senior management. I have followed up repeatedly. I have been redirected, given deadlines that were not met, and received no explanation for the delay.

My account is fully paid up. Standard Bank has confirmed this in writing. I need this statement for an independent forensic audit of my account. I have serious concerns about the amounts that were charged throughout the life of this account and I am entitled to verify every transaction from inception to date.

I have now filed a formal complaint with the National Credit Regulator at *** for Standard Bank's failure to comply with Section 18 of the NCA.

Standard Bank please provide the full account statement from inception to date for Account *** immediately.