1 reviews | Active since Feb 2013
TWO PIN CODES LINKED TO INTERNET BANKING - system not safe!!!
I live abroad. I have been banking with SB for over 30 years. 3 weeks ago I could not access my internet banking. I had to request a new card and pin from SB which they couriered to me. I entered the new card details and the new pin, it did not work. On the 3rd attempt it has blocked me. Its come to my attention that Standard bank has 2 pin numbers linked to my account!!! How can this be the case if they have just issued me a new pin?!!! To have the account unblocked I was asked to provide 3 signatures, my Id, back and front of my card, my pin number that was issued. Till now still nothing.
Warning!!! This bank has gone down the toilet. Its unsafe, you have no control over your accounts and who has access to it, as how on earth can your account have 2 pin codes issued? After supplying Standard Bank with all my information and passing the security checks, my account is still unaccessible. 3 Weeks of phone calls, many emails, but still nothing.
DO NOT USE THIS BANK. I am going international with my experience. Useless is not the word to describe this bank!!
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
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This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team and we have marked it as an urgent one.
Our team will be reverting to you as soon as possible.
Our humble apologies for your experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team and we have marked it as an urgent one.
Our team will be reverting to you as soon as possible.
Our humble apologies for your experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
