Two months to process an increase of bond amount

I have been applying to receive a second bond on my property from Std Bank. This transaction started right at the beginning of November so it has been a full 2 months. Std Bank keeps asking for documents one at a time and it seems there is no end to additional documents requested. The one that really annoyed me is the request for updated statements because I have been diligently sending to them all documentation requested and they take forever to revert with an answer, mostly after a week or two and only after I have followed up to check status. When I started the transaction I provided all docs up to date and due to their slow turn around time, now the say my documents are outdated. How long does it take Std Bank really to give an answer. I have not experienced this turn around time with FNB or ABSA. I have given Std Bank my business before and now they are letting me down. If I was pursuing a deal I would have lost an opportunity waiting on Std Bank.

I am highly disappointed in the service I have received this time around.