Two months to close an account???

Still waiting on the overcharge for my Credit card to be refunded (I am not paying a monthly service fee when if my requests had been followed the account would have been closed in September already) And now the person I was dealing with is just ignoring my emails???

Sent to "Hassen, Zeenath Z" ********** On 3 October 2017 at 15:40, James Bando ********** wrote: The monthly fee for September has still not been reversed. And the account is still not closed?? On 28 September 2017 at 11:49, James Bando ********** wrote: Actually next day. What about the monthly fee that I am saddled with due to the inability of your staff to sort this out timeously?