1 reviews | Active since Oct 2013
TWO HOURS WAIT... TO OBTAIN A BANK BALANCE
On 25 May 2022, I went to a Standard Bank branch, this particular branch is on West street Durban.
As my wallet was ****** and phone, which means I have no ID document as this requires to be replaced; the only thing I needed was to confirm if there are funds my account.
When I entered the branch, I was informed that I just need an affidavit to be assisted and I was directed to general enquiries for further assistance. I sat over two hours patiently waiting to be assisted. When eventually it was my turn to be assisted, I was informed that I need both a copy of the ID and the affidavit.
Imagine my frustration.. Two hours wasted, based on wrong information from the very people who gave the information. Clearly, the teams within the branch are working in silo's.
Furthermore, when I requested to see branch manager to discuss the quality of service, I was informed that it's by appointment only! The que when it comes to this particular branch is shockingly long, their excuse is COVID regulations. The branch is using that particular excuse for the slow rate of service.
I'm deeply disappointed, I'm moving back to FNB!
Thank you for bringing your concerns to our attention.
We apologize for the treatment you received, your concerns have been escalated to our Branch management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Regards
Thank you for bringing your concerns to our attention.
We apologize for the treatment you received, your concerns have been escalated to our Branch management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Regards