CA
Craig A
1 reviews | Active since Jan 2018
18 Aug 2020, 10:13
TWO and a HALF years and no response to my querues.
Over the course of the last TWO and a HALF years! I have been trying to get a consultant from either the Cape Gate or Brackenfell branches to contact me about a Titanium account. I have been into both branches on MULTIPLE occasions and to this day have not received a call or email regarding the service that i am interested in.
Yesterday i submitted a complaint on your website and still no call, email or anything of the sort.
If i do not have a response within the next 24 hours i will close my account and move my banking to an institution that actually wants my business.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
18 Aug 2020, 15:33Dear Craig Alberts
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply18 Aug 2020, 15:33
Official
Dear Craig Alberts
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
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CA
From:
Craig A's updateReviewer Update
24 Aug 2020, 15:22Good Day,
Once again i have had no response to my query.
I have included the correspondence that i received. I responded to the email below last Thursday and once again no response.
Please either contact me within 24 hours or I am cancelling my account as of next month.
Please see the correspondence below:
Once again i have had no response to my query.
I have included the correspondence that i received. I responded to the email below last Thursday and once again no response.
Please either contact me within 24 hours or I am cancelling my account as of next month.
Please see the correspondence below:
Transact <***> | Wed, 19 Aug, 10:35 (5 days ago)
to CRAIG
Good day Craig
We apologise for the delayed response.
It is our pleasure to assist you with your account enquiry, however, we require more information.
Please provide us with a detailed description of your query. Upon receipt we will verify your details and advise you accordingly.
It is our pleasure to assist you with your account enquiry, however, we require more information.
Please provide us with a detailed description of your query. Upon receipt we will verify your details and advise you accordingly.
We patiently await your response.
Kind regards
Teboho Masolane
Customer Contact Centre E-mail Unit
Kind regards
Teboho Masolane
Customer Contact Centre E-mail Unit
Original Message:
From:
***
Sent:
Sent:
Monday, 17 August 2020 10:16:54
To:
To:
***
Subject:
Subject:
Need Help Customer Enquiry - 123697
Hi
The following customer submitted a need help enquiry. This enquiry was generated from our website on 17/08/2020 09:59:48 AM
Customers details -
Hi
The following customer submitted a need help enquiry. This enquiry was generated from our website on 17/08/2020 09:59:48 AM
Customers details -
CA
Craig A's update24 Aug 2020, 15:22
Reviewer Update
Good Day,
Once again i have had no response to my query.
I have included the correspondence that i received. I responded to the email below last Thursday and once again no response.
Please either contact me within 24 hours or I am cancelling my account as of next month.
Please see the correspondence below:
Once again i have had no response to my query.
I have included the correspondence that i received. I responded to the email below last Thursday and once again no response.
Please either contact me within 24 hours or I am cancelling my account as of next month.
Please see the correspondence below:
Transact <***> | Wed, 19 Aug, 10:35 (5 days ago)
to CRAIG
Good day Craig
We apologise for the delayed response.
It is our pleasure to assist you with your account enquiry, however, we require more information.
Please provide us with a detailed description of your query. Upon receipt we will verify your details and advise you accordingly.
It is our pleasure to assist you with your account enquiry, however, we require more information.
Please provide us with a detailed description of your query. Upon receipt we will verify your details and advise you accordingly.
We patiently await your response.
Kind regards
Teboho Masolane
Customer Contact Centre E-mail Unit
Kind regards
Teboho Masolane
Customer Contact Centre E-mail Unit
Original Message:
From:
***
Sent:
Sent:
Monday, 17 August 2020 10:16:54
To:
To:
***
Subject:
Subject:
Need Help Customer Enquiry - 123697
Hi
The following customer submitted a need help enquiry. This enquiry was generated from our website on 17/08/2020 09:59:48 AM
Customers details -
Hi
The following customer submitted a need help enquiry. This enquiry was generated from our website on 17/08/2020 09:59:48 AM
Customers details -
CA
Customer Contact Centre E-mail Unit
Craig A's updateReviewer Update
25 Aug 2020, 08:37GOOD DAY STANDARD BANK:
PLEASE NOTE THE TERRIBLE CUSTOMER SERVICE I HAVE EXPERIENCED. I SHALL NOW POST THIS ALL OVER SOCIAL MEDIA.
PLEASE NOTE THE TERRIBLE CUSTOMER SERVICE I HAVE EXPERIENCED. I SHALL NOW POST THIS ALL OVER SOCIAL MEDIA.
Good Day,
Please note: It is my pleasure to assist you regarding your statement request.
I am not requesting a statement this gets emailed to me monthly!
I am requesting assistance with the application process for a titanium account.
Why is this so difficult? And why do your consultants not read the full correspondence?
Please advise urgently as my patience is at its end.
Craig.
On Mon, 24 Aug 2020 at 23:44, Transact <***> wrote:
Good day It is my pleasure to assist you regarding your statement request. In order for us to assist, we need to conduct a security check to make sure you are the account holder please furnish us with the following: - Identity number- Account number- Card number- Cellphone number- Address You may alternatively contact our helpdesk on ***for assistance. We patiently await your response. Kind regards Customer Contact Centre E-mail Unit
CA
Craig A's update25 Aug 2020, 08:37
Reviewer Update
GOOD DAY STANDARD BANK:
PLEASE NOTE THE TERRIBLE CUSTOMER SERVICE I HAVE EXPERIENCED. I SHALL NOW POST THIS ALL OVER SOCIAL MEDIA.
PLEASE NOTE THE TERRIBLE CUSTOMER SERVICE I HAVE EXPERIENCED. I SHALL NOW POST THIS ALL OVER SOCIAL MEDIA.
Good Day,
Please note: It is my pleasure to assist you regarding your statement request.
I am not requesting a statement this gets emailed to me monthly!
I am requesting assistance with the application process for a titanium account.
Why is this so difficult? And why do your consultants not read the full correspondence?
Please advise urgently as my patience is at its end.
Craig.
On Mon, 24 Aug 2020 at 23:44, Transact <***> wrote:
Good day It is my pleasure to assist you regarding your statement request. In order for us to assist, we need to conduct a security check to make sure you are the account holder please furnish us with the following: - Identity number- Account number- Card number- Cellphone number- Address You may alternatively contact our helpdesk on ***for assistance. We patiently await your response. Kind regards Customer Contact Centre E-mail Unit
Standard Bank's replyOfficial
31 Aug 2020, 10:26Dear Craig Alberts
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply31 Aug 2020, 10:26
Official
Dear Craig Alberts
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***