RM
Rendani M
1 reviews | Active since Oct 2016
03 Nov 2020, 12:09
Turned down though Debtreview is completed and a clearence certificate is submitted
Standard bank turned me down though I completed my debtreview and received my clearence certificate on 21 July 2020. I submitted my clearence certificate to their Branch on 17 Octomber 2020.whenever I speak to their Sales Consultant She keeps saying matter is escalated but they have not yet rep****.
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Replies (3)
Standard Bank's replyOfficial
03 Nov 2020, 12:36Good day Rendani,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's reply03 Nov 2020, 12:36
Official
Good day Rendani,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
RM
Rendani M's updateReviewer Update
16 Nov 2020, 14:14Today is day 8 since some one was assigned to deal with my issue, today He sent me an email saying that credit department told Him that they can not resolve my Issue, He should escalate my issue to Debtreview department. Standard bank Debt review department was sent my updated status by the debt counselor on 22 Octomber 2020 so why have they not updated my credit profile since then?
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Rendani M's update16 Nov 2020, 14:14
Reviewer Update
Today is day 8 since some one was assigned to deal with my issue, today He sent me an email saying that credit department told Him that they can not resolve my Issue, He should escalate my issue to Debtreview department. Standard bank Debt review department was sent my updated status by the debt counselor on 22 Octomber 2020 so why have they not updated my credit profile since then?
Standard Bank's replyOfficial
27 Nov 2020, 09:28Dear Rendani Malima
Thank you once again for posting your comments.
I refer to our emails correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our emails correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply27 Nov 2020, 09:28
Official
Dear Rendani Malima
Thank you once again for posting your comments.
I refer to our emails correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our emails correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***