Turn around times regarding an amount that was deducted from my account

<p>i went to your promenade brach on the 26 or 27 April querying an amount of R800 that i withdrew on the 23 April from a FNB account @ 17:01and i've never received the cash from the ATM . I was advised that it will take up until the 10 May to resolve the issue.Wow this is a long turn around time ????. I got a call today from your Social Media team advising me that on my Bank statement they could not see that the money was deducted. The amount of R800 was incorrectly logged by the bank as consultant could see that the R800 was deducted on the 25 April?? this is impossible as i only get at home after 17:00 and i always keep my card on me .</p> <p> </p> <p>He advised me that this is ********** disppute and i will have to wait another 24 days to resolve the issue.. I've been waiting for 2 weeks and now you want me to wait another month?????? how can this be , when i spoke to your promenade branch they've confirmed that they could see that the R800 was deducted from FNB.</p> <p> </p> <p>I've looked at my Bank statment and it shows that the R800 was withdrew from a Standard Bank on the 25 April . This c ant be , i've checked my sms also and can confirm that i did not withdrew this money from a standard bank. What i find strange is that the Bank Statement on the 23rd shot the same date , amount from the FNB withdrawel that's show on the 25 April ? Something wrong and i need urgent feedback there is no way that i can wait another month</p> <p> </p> <p> </p>