Turn Around Time

Hi <br> <br> I have been with Standard bank but as for Customer Assist Department I understand you guys are busy but their service is poor. <br> <br> I have sent my request on the 18th of September to Skip one 1st Payment on my Home loan but no one called me, Debit went through lodged another one for October Still no one has called me. <br> I am really in need of your help . <br> <br> Kind regards<br> Thandi