SK
Shweta K
1 reviews | Active since Sept 2023
17 Jan 2025, 16:29
Tshidiso from online chat is RUDE.
Tshidiso from the online chat is the most rude person I have ever spoken to from standard bank. I was transferred multiple times, to finally get to his department where he put a block on my card(which was unexpected) , and did not answer my questions. When asking him to assist for a security feature, he says his department does not handle that and did not bother to transfer me to the correct department. When i asked him if there was someone who can help, he says "I don't know. Would you like me to remove your block. Please note standard bank wont be held liable for any *****." but if that feature was made available. THEN THERE WOULD BE NO *****. Since then, no one has helped and my account is blocked.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
17 Jan 2025, 16:39Good day Shweta,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2025, 16:39
Official
Good day Shweta,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
SK
Shweta K's updateReviewer Update
17 Jan 2025, 17:39The matter was indeed, not in the right hands as a gentleman called me who has no access to unblock my cards and the only way to do so is to use the online chat in the app in order to unblock my card. But guess what! No one in the chat can help because they only come back on monday and close at 4,but they werw absolutely delighted to block my card without my consent or permission. So now I can not use my card whatsoever this whole weekend. I've been with standard bank since i was 16 years old. Once my card is unblocked, I will perhaps need to consider another bank.
SK
Shweta K's update17 Jan 2025, 17:39
Reviewer Update
The matter was indeed, not in the right hands as a gentleman called me who has no access to unblock my cards and the only way to do so is to use the online chat in the app in order to unblock my card. But guess what! No one in the chat can help because they only come back on monday and close at 4,but they werw absolutely delighted to block my card without my consent or permission. So now I can not use my card whatsoever this whole weekend. I've been with standard bank since i was 16 years old. Once my card is unblocked, I will perhaps need to consider another bank.
Standard Bank's replyOfficial
17 Jan 2025, 17:47Good day Shweta,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2025, 17:47
Official
Good day Shweta,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***