DS
Denzil S
1 reviews | Active since Mar 2009
11 May 2015, 10:05
Tshepo From STD Bank drops phone in Client ear
I called Customer Care on *** at 09h32 on 11 May 2015 and spoke to A Tshepo. I chose option 3 and option 3 again to get thru to Tshepo. Tshepo was rude and then just dropped the phone in my ear, no warning, whil I was talking. Please trace the call and let me know whether Std Bank actively encourages rude agents. If so, FNB has a working internet website and I am sure they will welcome me, considering I am a Standard Bank Private Banking Client at the moment. My original reference number for Internet Banking problem was SBG Mobile App
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Standard Bank's replyOfficial
13 May 2015, 08:22Hello dman155,
Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply13 May 2015, 08:22
Official
Hello dman155,
Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***