T
Tshepiso

1 reviews | Active since Aug 2024

29 Oct 2024, 12:21

Tshepiso M

STB has really failed us and keep on failing us, 2021 our mom passed away and estate account was opened with the bank till today the bank has not finalize the estate. All the bank knows is to passed us from one estate officer to another and we are on the third now as we speak but still they are not helping us to wind-up the estate. We are tired of this unfair treatment we are getting from bank. I guess maybe our case is not a priority to them but the bank should know that we don't deserve this. How are we supposed to close the chapter if our grievence is not heared? Now we are only left with a month to December then they will be going to the holidays. If we have to go to Twitter we will definitely do that until this matter is resolved.

0
Replies (1)
Standard Bank
Standard Bank's reply29 Oct 2024, 12:25
Official
Hi Tshepiso

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team***