CK
Claire K

1 reviews | Active since Dec 2015

16 Dec 2015, 19:44

Trying to stop Future payments for the 17/12/2015

On the 15th on our Business account I tried to make wages payments for the 16th (future payment), but the system did not allow me to complete the transaction and I did NOT click on 'Pay Beneficiaries' and there was never a report to even print saying then next to each beneficiary that - 'Transaction has been successfully processed'. There was also no 'Future Transactions' report to print as the whole requested process was never completed! So I then realized that my request to pay on 16th failed as it is understandably a Public Holiday!<br> I then conferred with my husband and told him what had happened and he suggested that we should just pay our labour last evening on the 15th which is what I did and all the payments went through as requested!<br> Then on checking our bank statement this morning back in the office I noticed that they all got paid on the 15th and they were then all due to be paid again on the 17th? All 10 people are now going to be double paid by tomorrow morning! I have endeavored with all the energy I had today to try and stop these payments from going through while there was still the time to do it! But I never succeeded, even speaking to our bank Manager, I failed!

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Replies (1)
Standard Bank
Standard Bank's reply18 Dec 2015, 07:36
Official
Hello CMKeyser,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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