TRYING TO SPEAK TO THE BRANCH IS A NIGHTMARE !!!

i went to Std Bank branch In Greenstone for a Mastercard Reinstatement last week , i done all the forms and was then faxed to the card DIV on the same day, Thursday i called the call centre and there was nothing reported still on the system, i called Monday 04-05-2015 and they advised me that there is still nothing due to the fax line was off line for 3 weeks, i then called the branch Greenstone and spoke to Barbara, Thato that did asisst me still did not called me back . No one from the Div called me now the transaction is now pending for how long !!!!<br> <br> how do you need to get hold of the bank / Branch, it is a nightmare to speak to any person even the call centre 's , 5 days wasted with this transaction, still now it will take perhaps 14 days to get sorted...this service is perthetic !!!<br> <br> i would like this to be sorted today still.<br> <br> my email is [Email Removed]<br> <br> cell no ***