AB
Allan B
1 reviews | Active since Apr 2013
11 Mar 2023, 16:12
Trying to resolve Standard Bank Internet banking issue
I’ve been unable to access my bank account for virtually a month now via internet banking. The new IT security ‘upgrade’ wasn’t communicated, and is a joke – I have no doubt it will lead to customers compromising their banking security as they’re now being asked to enter pin number and card details every time that they log in… Walk into a branch and the screens are inundated with prompts telling you to protect your pin at all costs etc. I’ve been trying to resolve this, but to no avail – went into a branch in Claremont recently which to be frank was also a circus. Then after phoning through to Standard Bank, I was told this would be escalated and so on – this was on 27th Feb; so nearly two weeks since and nothing, problem remains unresolved, I still cannot access my account, my money. As a last resort, I’m now resorting to Hellopeter – I’ve been a lifetime banker with Standard Bank and I have a fair bit of my assets with the bank (I have given the benefit of the doubt after many issues have arisen over the years, but my patience has worn thin). This is my last request – either remove this ‘security upgrade’ ******* from account by latest Thursday this week (that is 16th March 2023) so that I can access my accounts as normal, or I will move my banking elsewhere and I will make much more of a stink regarding this in the process! I’ll await feedback, last chance.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
11 Mar 2023, 16:33 Good Day Allan
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
Kind Regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply11 Mar 2023, 16:33
Official
Good Day Allan
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
Kind Regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
Kind Regards
Standard Bank Help Centre
***
AB
Allan B's updateReviewer Update
22 Mar 2023, 13:17Wow, I expected to at least get a phone call..... NOTHING, heard not a word from Standard Bank; still can't access my bank accounts..... I did however get a spam call from Standard Bank asking if I would like advice re how to earn a higher interest rate relative to money market, and I got an automated Birthday wish stating '...It's our greatest pleasure to be there when you call and we value your support".... LAUGHABLE. To call Standard Bank a bank is an insult to actual banks out there. Shocking 'service'; I suppose unfortunately one has to follow through with threats - it's the only way things get done nowadays
AB
Allan B's update22 Mar 2023, 13:17
Reviewer Update
Wow, I expected to at least get a phone call..... NOTHING, heard not a word from Standard Bank; still can't access my bank accounts..... I did however get a spam call from Standard Bank asking if I would like advice re how to earn a higher interest rate relative to money market, and I got an automated Birthday wish stating '...It's our greatest pleasure to be there when you call and we value your support".... LAUGHABLE. To call Standard Bank a bank is an insult to actual banks out there. Shocking 'service'; I suppose unfortunately one has to follow through with threats - it's the only way things get done nowadays
Standard Bank's replyOfficial
22 Mar 2023, 13:40Good Day Allan
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
We do apologise for the delayed feedback.
KInd Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
We do apologise for the delayed feedback.
KInd Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Mar 2023, 13:40
Official
Good Day Allan
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
We do apologise for the delayed feedback.
KInd Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
We do apologise for the delayed feedback.
KInd Regards
Standard Bank Hello Peter Team
***
AB
Allan B's updateReviewer Update
30 Mar 2023, 18:08 Standard Bank pathetic. Ombud/legal route I guess, this is beyond a joke! This is SHOCKING!
It is now the 30th March, it’s approaching 2 months now that I’m unable to access and login to my bank account after Standard Bank’s ‘IT Upgrade’. I refuse to have to enter my card no. and ATM pin to access my account; I have zero trust in this bank – I need to get into my account to ensure my account has not been compromised over the last few months that I have not had access, and then I want to urgently move my banking elsewhere. Standard Bank is costing me money. I cannot even access MY money. This is ridiculous – initial Hellopeter request Standard bank person Gorden Bila was quick to close off the query on his end as it’s now an ‘IT issue’, but the problem still sits with me the customer. The latest, Gorden is now pretending to ‘call me’ at a time as discussed but when I answer his call it’s (conveniently) quiet on his end, so I try call back and then I’m hung up on (isn’t this convenient that there are now issues with phone calls now too with Standard Bank). This is extremely urgent! I need this solved! I’ve been stuffed around for far too long!
I clearly need to involve lawyers to get anywhere. This is unbelievable!
It is now the 30th March, it’s approaching 2 months now that I’m unable to access and login to my bank account after Standard Bank’s ‘IT Upgrade’. I refuse to have to enter my card no. and ATM pin to access my account; I have zero trust in this bank – I need to get into my account to ensure my account has not been compromised over the last few months that I have not had access, and then I want to urgently move my banking elsewhere. Standard Bank is costing me money. I cannot even access MY money. This is ridiculous – initial Hellopeter request Standard bank person Gorden Bila was quick to close off the query on his end as it’s now an ‘IT issue’, but the problem still sits with me the customer. The latest, Gorden is now pretending to ‘call me’ at a time as discussed but when I answer his call it’s (conveniently) quiet on his end, so I try call back and then I’m hung up on (isn’t this convenient that there are now issues with phone calls now too with Standard Bank). This is extremely urgent! I need this solved! I’ve been stuffed around for far too long!
I clearly need to involve lawyers to get anywhere. This is unbelievable!
AB
Allan B's update30 Mar 2023, 18:08
Reviewer Update
Standard Bank pathetic. Ombud/legal route I guess, this is beyond a joke! This is SHOCKING!
It is now the 30th March, it’s approaching 2 months now that I’m unable to access and login to my bank account after Standard Bank’s ‘IT Upgrade’. I refuse to have to enter my card no. and ATM pin to access my account; I have zero trust in this bank – I need to get into my account to ensure my account has not been compromised over the last few months that I have not had access, and then I want to urgently move my banking elsewhere. Standard Bank is costing me money. I cannot even access MY money. This is ridiculous – initial Hellopeter request Standard bank person Gorden Bila was quick to close off the query on his end as it’s now an ‘IT issue’, but the problem still sits with me the customer. The latest, Gorden is now pretending to ‘call me’ at a time as discussed but when I answer his call it’s (conveniently) quiet on his end, so I try call back and then I’m hung up on (isn’t this convenient that there are now issues with phone calls now too with Standard Bank). This is extremely urgent! I need this solved! I’ve been stuffed around for far too long!
I clearly need to involve lawyers to get anywhere. This is unbelievable!
It is now the 30th March, it’s approaching 2 months now that I’m unable to access and login to my bank account after Standard Bank’s ‘IT Upgrade’. I refuse to have to enter my card no. and ATM pin to access my account; I have zero trust in this bank – I need to get into my account to ensure my account has not been compromised over the last few months that I have not had access, and then I want to urgently move my banking elsewhere. Standard Bank is costing me money. I cannot even access MY money. This is ridiculous – initial Hellopeter request Standard bank person Gorden Bila was quick to close off the query on his end as it’s now an ‘IT issue’, but the problem still sits with me the customer. The latest, Gorden is now pretending to ‘call me’ at a time as discussed but when I answer his call it’s (conveniently) quiet on his end, so I try call back and then I’m hung up on (isn’t this convenient that there are now issues with phone calls now too with Standard Bank). This is extremely urgent! I need this solved! I’ve been stuffed around for far too long!
I clearly need to involve lawyers to get anywhere. This is unbelievable!
Standard Bank's replyOfficial
31 Mar 2023, 07:57Good Morning Allan
This is not the level of service we strive for.
We will follow up with our team and ensure that our consultant gets back to you asap.
Our sincere apologies for the inconvenience caused.
Kind Regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We will follow up with our team and ensure that our consultant gets back to you asap.
Our sincere apologies for the inconvenience caused.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Mar 2023, 07:57
Official
Good Morning Allan
This is not the level of service we strive for.
We will follow up with our team and ensure that our consultant gets back to you asap.
Our sincere apologies for the inconvenience caused.
Kind Regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We will follow up with our team and ensure that our consultant gets back to you asap.
Our sincere apologies for the inconvenience caused.
Kind Regards
Standard Bank Hello Peter Team
***