Trying to open a non resident bank acc

To whom it may concern, on the 21st August I submitted my application form for a non resident banking account to the Norwood Branch, the consultants number was *** the team leader was *** and the trace number for the document bag was MILKT***6. I was told that I would be emailed by the folowing Friday 28th August, no email was recieved by the 2nd September, on that day I went to the bank and we tried unsuccessfully to phone non resident accounts dept to try and find out was has happened. The following numbers were rang *** and *** with no luck what so ever. I have again visited the bank on Thursday and an email was sent from the bank to a Mr Goosen (Teamleader) complaining about the phone not being answered and expected to recieve an email from the bank the following day and nothing has happened, so called back to the Norwood branch and spent +/- 2 hours waiting for non res to answer, which they eventually did and was told someone would contact me, no one contacted me from the non res dept so on Monday 7th September went back again to Norwood and after a couple of hours make contact with the non res dept after lunch and spoke to Ricoh who told me she di