Trying to make payments, but branches closes and no EFT Details provided

I have been trying to make payment to Standard Bank, but need to go to the Branch.... been there 2 weekends and due to limited staff because of COVID the waiting time is longer and both times I was turned away because it was time for the Branch to close (after waiting for hours). I phone to talk to the Correct Departments to get banking details and reference numbers for an EFT payment, but after holding for 30min, a consultant assists and then line cuts.

I really want to have this resolved and get the necessary details to make payments