Trying to make money by forcing you to order new card you don't need

My card is being blocked at POS. Went to standard bank and they say there is no blocking on the card and it must be damaged. It is both the chip and touch paying that doesn't work. Each time I try pay at a POS it says declined but I get an SMS saying I paid for it.

At my branch they swiped the card and said there is no block on the card and that the card must be damaged. How is the card damaged if they can read it. It is impossible I receive SMSs of failed payments if according to them the chip, touch or strip suddenly stopped working.

There only solution is to pay for an order a new card and wait 7 days so I must go to ATMs and withdraw cash which does work and they pay for that at POS in the meantime.