Trying to contact the branch seems impossible

Hi,<br> <br> I have now tried for 30 minutes to talk to someone at the Arcadia Branch. It used to be so easy - phone the branch - talk to someone - done.<br> <br> Having jumped through various hoops and with still no answer, please could you ask the branch to call me about the freezing of a business account. They freeze is every year, I go to a branch to resolve and then they freeze it again. <br> <br> Really getting tired of this bad service.<br> <br>