EM
Erika M

1 reviews | Active since Jun 2017

22 Oct 2020, 13:19

TRY TO SEND MAILS = TO CANCEL MY BOND

Good day

My property was listed 12 September, since 12 September I try to get hold of some one in your HOME LOAN DEPARTMENT.

WS3864: TRANSFER OF ERIKA ELIZABETH MOOLMAN // GAIL CLEMENTINE NSOVO MAWILA OVER SECTION 4 KISS-ME-QUICK Proof of all the mails is with me, I had phone calls on my phone, I went to WONDERPARK branch, they gave me a number to phone on Monday - due to high volume calls, each and every day, for days, weeks.

I even made contact on your FB page, for this 90 days notice, they gave me a mail - which was undelivered for weeks. ***;

12 Septmeber - 22 Oktober = days later, still no response, I am willing to send all the screen shots, snipping captures, phone calls, FB message. ***; NOT FOUND!

PLEASE SEND ME A LETTER THAT YOU DID GET THIS MAIL - for the 90 days period - PLUS THE SETTLEMENT AMOUNT - URGENT!!

— If you are settling the outstanding amount before the end of the loan term, you need to give the bank a written request to cancel your home loan. Banks require that you give 90 days' notice of early settlement to avoid paying penalty interest. Luckily I had all the proof that I try my best to make contact with you, after 41 DAYS still no response from STANDARD BANK!!

0
Replies (4)
Standard Bank
Standard Bank's reply22 Oct 2020, 17:05
Official
Good day Erika,
Thank you for posting your comments. 
Your matter was escalated accordingly.  We will revert to you as soon as possible. 
We apologize for the inconvenience and undue frustration, this has caused. 
Kind regards
Complaints Resolution Centre 
EM
Erika M's update26 Oct 2020, 09:01
Reviewer Update
A total of 44 mails was send during this time, since Friday another 8 mails was send, latest reply was
Good day Please contact home loans for further assistance.Home loans contact:***

Which I did, hold on for 18 minutes ... I need this 90 days notice ...

12 September 2020 I send the first mail, today is 26 Oct still no letter - 45 days later.

Standard Bank
Standard Bank's reply26 Oct 2020, 12:39
Official
Good day Erika, 
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email response was sent to you on the 26/10/2020.
Kind regards Complaint Resolution Centre
EM
Erika M's update26 Oct 2020, 13:00
Reviewer Update
Good day

Thank you, did reply the mail.

Automatic reply: Hello Peter complaint: ***Inbox


Mhlanga, Mfanafuthi M | 12:58 PM (1 minute ago) | |
to me








Good day

I am currently out of office from the 26/10/2020 to 27/10/2020. During this time I will have no access to my email.

Please note that I will get back to you as soon as I am back in the office.

Have a great day Regards
Mfanafuthi