Trust will not make payment for child's stationery

Good day,

I am actually very furious right now that 2 weeks later I have not received the requested payment. I have spent my time following up with Standard Bank Trust for the stationery fee for next year since the first email sent on the 06th of November 2022. I then received an automated response on the same day at 10h10am, however when I followed up last week Wednesday the lady I spoke to said she did not see my email which does not make sense that I would get an automated response without having sent the email to you.

I then resent the email to her which she failed to tell me that since the balance is lower than R5000, I have to send a certified copy of my ID together with the Account confirmation letter. I then called on Thursday and woke to Tintswalo Ngobeni who said the documents were required but she'll process the request and I should have the money by Friday or latest Monday. I waited until Monday, nothing was paid. Yesterday I called again and I was told that the money should reflect yesterday since I'm also using Standard Bank Account. Immediately after our call I received the email advising of the process to send the required documents which I sent out immediately, yet to my surprise this morning no payment has come into my account. I'm furious to say the least.

I need this money to reflect before end of today or else I'm taking this up to the ombudsman. I have enough stress of my own to allow you to add to my stress.

If I never deal with Standard Bank Trust again in this life it would be too soon. The service is terrible. From the moment emails and contact numbers were changed everything went downhill from there. Your lack of service is appalling.