Trust the process of my current query on Hendrick Matjiela’s hands

I have been having a business banking app issue for over a week now,i am unable to do an inter account transfers and buying airtime with the error something went wrong,i contacted my business banker Hendrick Matjiela at Northam branch,though my query isn’t yet resolved but for the mere fact that he’s been hands on,attentive,supportive and put efforts towards my query resolution ,and the constant updates it means a lot to me as a client. Considering the past experience I had with this bank/banker,He is truly showing commitment,professionalism and integrity on his job,Such huge improvement. Hendrick’s hardwork truly deserves a compliment. I know it might be taken light that he’s merely doing his job as required,but we as clients we don’t care how much we pay for the services but how staff make us feel,so this compliment is meant to highlight the fact that gratitude isn’t only about resolved issues but the trusted process and efforts towards solving that issue.