1 reviews | Active since Aug 2013
Trust Call Feature Blocking My Banking Access!
I’m extremely disappointed in Standard Bank for introducing a feature called Trust Call, which is now being forced on me without my consent.
All I wanted to do was access my banking app — something I’ve done for years without issue. But now, unless I enable this "Trust Call" feature, which demands access to my phone call permissions, I can no longer sign in to the app or manage my money.
This is an invasion of my privacy, a violation of my trust, and completely unnecessary in my case, as I hardly ever receive calls from the bank. Why don't other banks force this feature on their customers?
I’m very uncomfortable with a financial institution having any access to my call data, and I don’t believe I should have to give up phone privacy to access my own money.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
