Trust bad service

I wouldn't recommend any1 to put their children in standard bank trust, everytime I am struggling 2 get help, they process payments on their time, every year I request school payments in November for the next year but come January when schools open, no payments is been done, I have 2 remind da consultant each ND everytime but still he fails , the schools are opened now im asking myself what do dey think the child is wearing ND using because no stationery,no uniform, I guess they will process in May, just like they did last time I sent stationery list, uniform quotation ND school fees quotes in Nov but they process in May, again the child's house is in the trust name and it owes rates, I sent several statements but the trust is failing to pay, no respond , no payment, the rates was last paid in 2020 by Charmaine msibi, when it comes to winter u will request winter clothes for the child 3 months before , guess what payment will be processed after winter in Aug, same as Xmas clothes you send 3 months before but money will be processed 3 days before Xmas, I believe even their children they don't buy them 2- 3 days before Xmas, even schools trips for the child they don't process, you know when the consultant was Charmaine msibi everything was perfect this woman knows her job, I would request in the morning later in the day, it is processed, even if you ask a question she will respond to your email or calls you, I just wish the trust could return her, this woman is a star 🌟, as for the current consultant (Thabang poti) I'm struggling. Sometimes we don't even receive monthly payment when I asked him via emails no respond, no payments, I believe the trust should be the best interest of the child, but she,s struggling while she has money saved, now the child house is in arrears and they want to terminate the services, I have sent the trust the letter of termination no respond, I'm actually not happy with the trust, no stationery, no uniform, the schools are open now, that time I,ve sent everything in time, last year Nov, I want face to face meeting with the trust,