Triple jeopardy of incompetence that cost me my all

They approved my payment holiday for both home loan accounts for 3 months, first month they attempted a debit but was unsuccessful because there were no funds allocated, I mean it was supposed to be on payment holiday. Then they abused me with calls daily telling me my home loan is in arrears. A month later my credit score drops and they collected a debit order of a home loan that is on a payment holiday. I’m not sure why I came back to this pathetic bank from the first place, I can’t believe how *********** people can be and the level of inconvenience is inexpressible. Who will fix my credit score on ITC - listen here, I want my money period!