Tried opening a Tax free call account

I submitted an online application for the tax free savings account on the 14 June 2015, I had a guy call me the next day saying they got my application. He seemed unsure of everything. I asked him would it cost me anything if I had to transfer from the TFSA to my standard bank cheque account online, he didn't know so he advised he will call me back shortly with the answer. Since then, I have not heard a thing from him! DOES STANDARD BANK NOT NEED THE BUSINESS? SHOULD I MOVE MY ACCOUNTS TO FNB?<br> today I had to submit another application in the hopes of a response.