BO
Bryan O

1 reviews | Active since Jul 2016

30 Dec 2016, 10:28

******* int a product not fully explained

<p>I app**** for a home loan holiday, which I received telephonically. The home loan account was an access one. After having gotten through the period and having been up to date with every home loan account payment for years. I have extra cash which I then deposited into the account over and above what was required, knowing that I could take it out at any time. When however I tried to access the money I was told that a hold had been placed on my account, and my access facility had been removed. It will now take months to lift the hold. In the meanwhile I will be prejudiced even though I have my own money. </p>

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Replies (1)
Standard Bank
Standard Bank's reply03 Jan 2017, 08:24
Official

Good day Bryan Opert

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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