Treating customers with contempt

Last week, I needed a beneficiary statement dating back 12 months. After calling STD Bank, I was told that I need to go into the bank. I did this and waited half an hour in the queue only to be told they can only pull statements as far back as 6 months. A few days later, my sister called to say that she had called STD Bank and they had explained how to pull 12 months of statements. I followed her instruction and managed without a problem.<br> <br> I tried to use my card last night at the supermarket and was told that my card is declined. I was very embarrassed and after calling STD Bank this morning, was informed that I need to go into the bank and FICA my account. The agent acted very \surprised"when I informed him that I had not received any notification that STD bank were going to block my account. However"