Treating Customer Fairly?

As a customer of 27 years I am amazed how my claim was handled. Late Dec I notified Standard Ins. of damages to my gate / wall after a branch had fallen on the gate. The majority of repairs were completed on 6th Mar '15. The insurance co. appointed 4 different contractors, one of them twice, to assess and quote on the damages. During this period I e-mailed Std. Ins. Brokers twice as I had no progress with my claim. They forwarded my messages to the insurer. Other than apologies I have had no feedback regarding my claim and its finalisation / settlement. 5 different assessments 5 different quotes? Std. Insurance had not communicated to me the outcome of these assessments. I must mention that one of the initial contractors that assessed the damages contacted me late Feb '15 inquiring whether there had been any progress regarding my claim.<br> In addition the brokers had implemented a formal complaint process and I have had no feedback.<br> Finally, 19th Feb I was contacted by the insurer and asked whether I would contribute to a stronger pole to which I agreed. This was not what the contractor recommended.<br> As a loyal customer of 27 years all I received was the run around, aggravation, costs