Treating clients poorly

I have been a very eazy client to please. I have been banking with standard bank not get notifications or mail's or had online banking. Until 30 july when i called into standard bank to have a statement sent to me via email which i spelt twice to the consultant as i had limited time to send it to sars. However he advise me it was around about R76 which i agreed to cause i needed it and did not have time to go into the branch. So i waited the whole day and nothing came in. So i called into the call center again and got another consultant who just treats clients like his king. No respect, speaks over you. Really? This got me so upset as he stated i must go into the bank and tell them. So i do that and at the branch first they told me a manager will reverse the fee and the next thing the manager was no long in and was told that they have no proof i did not receive it. Really??? I let my salary go into you bank and pay fees but you have no way to check or do not trust a client. I send in an complaint as i am really feed up with terrible services i am receiving and no one has contacted me. Today was my last day to go to sars and i can not go cause i have no statement and they stole my money. So being so angry i created an online profile and logged in to look at my transactions only to find out in disappoint that this is a terrible bank. I normally draw my cash at night when the is never a security at the atm and there is hardly std bank atms so i look for them and draw from std bank atm to avoid fees but the have been charging me outrageous amounts on charges like to draw R5000 i pay R91 no free withdraws no free swipes nothing. Yes and terrible service. It is so sad that no one goes to work in this country to make a difference but only to just upset others and get paid. Do you not believe in treating people on the way you would like to be treated. What happened to a honest living. I no that standard bank will not reply or give a reply like we dealing with you complaint but honestly that is only for show. No they wont sort nothing out because they just do not care like the person who opened my account did not advise me on the type of account i was getting or even added my details so i could get my notification. Sad really.