Treated like a ********

To whom it may concern,

I am writing this email regard the treatment i am receiving from standard bank.

I have 2 loans with the institution(Account no *** & ***). Last year during lockdown i called the bank and inform them that i am being retrenched.

Since i took the insurance with both loans i was adviced by your Standard Bank Insurance brokers that my premiums will be covered for 12 months, thereafter i will be responsible for my premiums.

From the month of August i was handed over to different attorneys with constant call and emails telling me that i am in arrears with my payments, u have messed up my credit profile.

First payment from insurance brokers was in June with reference no :CHL20/009878 /CHL20/*** both payments with cover from June 2020 - December 2020 and was paid in lumpsum.

Then in November another payments were processed ref no:CHL20/024956 and CHL20/024957 and that payment will cover premiums will cover from January 2021 - June 2021 and i was i formed that i will not be handed over.

I called around October to understand why i was handed over to your Attorney's, thereafter calls stopped as the collections department retract my account from the law firm, below are all law firms i was handed over

1. Mcrobert Attorneys - Ref no-EP092830 2. Vertex-Ref no-STB-***.LGR - Louw Genis & Rajoo Inc-Ref no-RZ002153 4. Daly Credit Corporation (Pty) Limited - Ref no-***1 - latest one 5. Stanley Brodkin Maditsi, this is the latest one

In all of that you debit my cheque account every month and if you dont get money, u credit my account with R150 for unpaid debit order, who is going to pay that, then again you will hand me over to another law firm. I was assured by your insurance that i will not get any phone calls regarding both account because i know from July i will have to pay my loan accounts.

I have sent emails to your complaints centre but no response has been received yet.