TREAT YOUR CUSTOMERS THE SAME

Having gone through some of the reports sent by your customers, I question my own intentions of writing mine, it's clear that as you are 'Moving Foward'... Service is NOT at the top of your list.<br> I have just come from one of your branches, in Witbank, Highveld Mall... Worse Service I've received ANYWHERE.<br> Your consultant is busy asssitsting me, then comes a white male (much older than me) and immediately her attention is split. Goes so far as to ignore me (mind you I came before this guy) and assists the guy, after having shown that I don't appreciate this ... Then she acknowledges that I exist which was too late in my books.<br> Coming from a Service industry myself I would've fired this girl, customers deserve better ... I deserved better than this. Make matters worse I walked out of ur branch unassisted because ur systems somehow lost my proof of residence due to some internal changes the bank has made (the consultant told me the whole story).<br> It's going to be my 3rd time going to your branch for the same issue...last time I was told my card hadn't arrived, when I called card division they told me the card was delivered on the 7th...I am appalled by your service delivery.