Treat customers like ping pong *****.

My credit card was handled well and paid up fully when it was ****** earlier this year.I went into a branch to block the card and order a replacement card,which I did over a phone in the branch.A few weeks later I phoned to ask if my replacement card had arrived, it had not.I called the call Centre and was told that the card would take a week to arrive and that I would receive an sms once it was ready to be collected. After a while I had still not received the card and went to another branch to get a statement on the card and was told that a new card had not been ordered. I thought that there was some mistake and that the card was possibly delayed because it had been blocked. When I called the call Centre over a month later I was told that I had to go into a branch with an I'd and proof or residence for Rica purposes before a new card could be ordered. I then went into the Glen branch and was told that all would be in order and that my card would be delivered in a few weeks time.numerous visits and various stories from that branch later nothing was solved.I was then told that It would be reinstated. After all the paperwork was completed multiple times the story changed to reapply