1 reviews | Active since Mar 2019
Travel Wallet - Pathetic service from Standard Bank
So around 2 years back I purchased a travel Wallet from Standard Bank in lieu of forex notes, "much better system" I was assured..
Yes, it worked while overseas, now I'm back in SA, return to the bank to recharge, get told its cancelled, they no longer offer travel wallet, this despite it still being actively advertised on their website...
Ok, so fast forward to now, still have funds on the card, card expires December 2020, return to Standard Bank Forex division - Eastgate branch 2 days back in order to reverse and refund me my balance, to which I'm told, "sorry, we no longer do travel wallet, you must contact them directly for refund.., in fact, they should have contacted you, did they??"
No, I rep****, if they had, I would not be here...
I question who "them" is, I got some form of reply from a totally disinterested forex teller who was making it clearly evident that my request was a huge pain in her "having to do a solid days work" attitude..
I reminded her that I got the card from Standard Bank, that card says Standard Bank, and its their number to contact, so they (Standard bank) needs to fix this for me, not shirk me off to "someone" else...
She tells me "sorry, that is the system"...
I don't give a toss about the system, don't tell a 40+ year client with significant dealings, - both business and private - that this is the system, climb off your backside and do something that keeps me from wanting to tell you to go to hell..!!
So she disappeared in a fit of frustration, to do something about it.. Had me waiting in the blesses stupid +35 degree doghouse cubicle for 25 minutes before she resurfaced fresh as a daisy...
"Ok" she say's, "Travel Wallet ***xx company will refund you, unless they find something untoward, in which case, they will call you"
"How long" I ask
"24 -48 hours" she replies
"and if 48 hours pass and I hear nothing" I ask
"then come back here" she says......
So I'm now 36 of 48 hours in, not refund, not a call... naturally, what did I expect..
Standard bank, you are pathetic, you take your clients for granted, and you charge us highly for the privilege of messing with us, so help me, I cannot stand you, point....
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So how about sending me a reply with regards to my funds, which Standard bank took, billed me for the privilege of the service, converted to Euro, and which I now need back in Rands from Standard bank, not from some arbitrary external company I do not even know of and have never dealt with..??
So how about sending me a reply with regards to my funds, which Standard bank took, billed me for the privilege of the service, converted to Euro, and which I now need back in Rands from Standard bank, not from some arbitrary external company I do not even know of and have never dealt with..??
Why does this not surprise me, tell you what, how about having a real employee phone me, you have my number, instead of some arbitrary "we are sorry and you mean the world to us" **** that you spew forth electronically with such indifference??
Why does this not surprise me, tell you what, how about having a real employee phone me, you have my number, instead of some arbitrary "we are sorry and you mean the world to us" **** that you spew forth electronically with such indifference??