Travel Wallet Pains

I had opened a Travel Wallet account with Standard Bank in 2016. I had some Euros still on the card and decided to cash in the money and move it to my Current account.

I visited Standard Bank on the 2nd January 2020 and attended to by Thovani Adimoolum. requested was captured and supporting docs submitted.

Since then I have not had a single piece of communication from Standard Bank. Nothing to indicate that the request was being captured or that i will receive my money in a specified period.

Its been two months and Standard Bank still has not contacted me to keep me updated. I do not understand why I have had to wait months to get MY hard earned money bac**** It was not a loan it was my cash transferred to the card. All i am requesting is my money back!

Frustrating service and would not recommend!!!