RR
Ruan R
1 reviews | Active since Apr 2021
21 Apr 2021, 15:04
Travel Mall Website a major frustration
Had poor website interactions with 2 separate travel bookings over the past months. Website does not complete the bookings, customer forced to use the call centre, who does not answer.
Painfully need to send e-mails and wait for a response. Bookings broken leading to have re book and rebook and then eventually not gettting the desired flights.
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Replies (1)
Standard Bank's replyOfficial
22 Apr 2021, 16:28Dear Ruan Roux
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply22 Apr 2021, 16:28
Official
Dear Ruan Roux
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***