TRAUMA @the hands of Standard Bank legal/specialis

Standard bank claims I have had 2 credit cards since 2009. Trying to resolve that by getting statements and the contracts so I can see how much I have been owing/how I have been using my credit cards has been a nightmare!! Legal department consultants are so rude and unprofessional and do not take accountability and specialised collections just pounces on my account and take my money, first 21K then returned it, now R13k. When calling legal after my money was returned in September 2015 to try and resolve the issue, my account was now first time since 2009 handed over to external attorneys. Sick of spending hours on the phone on the 29/10/2015 I went to the Nicolway branch where a very professional lady, Ellen called specialised collections to resolve the issue. After 2hrs of her trying to get clarity as to why external attorneys are not handling this and why I still don't have my statements, specialised collections(who cannot give me details on my accounts because it is with legal but can surprisingly take money from my account!!) promised to return the money on Friday, 30/10/2015. 31/10/2015 no sign of my money...Standard bank is abusing my account just because they can!