AM
Anele M
1 reviews | Active since May 2018
17 Dec 2019, 12:10
Trash Customer Care Line - Long call wait
Standard Banks customer care line is trash. I've never been able to talk to an agent, I keep waiting because "they are experiencing high call volume" and this is regardless of the time of day. I'm beginning to think they don't actually have agents taking calls and keep customers waiting under subterfuge of their concern actually getting resolved.
Helpful (0)
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Replies (2)
Standard Bank's replyOfficial
18 Dec 2019, 05:11 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply18 Dec 2019, 05:11
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
30 Dec 2019, 09:26Dear Anele Mbatha
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that you do not require assistance any longer.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that you do not require assistance any longer.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply30 Dec 2019, 09:26
Official
Dear Anele Mbatha
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that you do not require assistance any longer.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that you do not require assistance any longer.
Kind regards
Clint Petersen
Complaint Resolution Centre
***