Transfers Limit Increase

I have been a client of Standard bank for more than 20yrs now and they hold everything of mine from policies to loans and all accounts.I recently wanted to increase my transfer limits at my branch- library gardens,but could not because head office said I am outstanding with proof of residence so limit can't be increased.This was sorted on Friday 30 the same day as they told my branch even though these were long submitted by me as the law required.I was told to wait 24hrs before doing the transfers.Monday I tried but I still couldn't and was told their systems are down nationally.On Tuesday I tried and still failed and no explanation was given this time except they will work on it.Today it is still not fixed and no reason again but they working on it.I haven't paid my beneficiaries including their credit card and they will soon be calling that I haven't paid. Maybe they are saying to me it's time for me to pack and go,find a better serves.No wonder why in the ratings they came 5th.I have been loyal and moving wasn't an option '?os it's a hussle,but now I think it's time.It was proof of residence at first and now they don't have a reason and what is next-freezing my account? Beta go