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mexpoplapharris M

1 reviews | Active since Jun 2017

14 Sept 2019, 10:39

Transfers from Standard bank to Standard bank accounts

I have been trying to to move my funds from separate accounts I have with Standard bank to make a purchase. It has been 24 hours since my one transfer was requested, and still no money reflected, regarding some of the other transfers I phoned in and was told it could take up to 12 hours?? In this day and age transfers and payments should be much faster than that. I am very disappointed in Standard bank and this is not my first, second, or even third reason that Standard bank has given me to be disappointed in the services they provide. Most of us only have weekends to spend our hard earned money, but Standard bank finds away to make your joyous purchase an experience *****ed with bitterness. Do I not pay montly admin fee on my various Standard bank products? Where is the service quality that I pay for? I am sure there are other banks that are not as expensive as Standard bank that could give me faster service, so that I can actually enjoy the fruits of my labour rather than watch the clock waiting for those fruits to be given to me after it being requested 24 hours ago. This is ridiculous!

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Replies (2)
Standard Bank
Standard Bank's reply16 Sept 2019, 06:37
Official
Hello Megan
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Muhammed Asvat
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Sept 2019, 10:23
Official
Dear Megan Harris

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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