transferring money without my consent

standard bank south Africa *****ing/transferring money from my prestige chq acc without any of my consent written or voice recordings to this card ***, they have blocked this card and have called call centre two times and always transfer to this same people the call Johnny but always on voice mail leave your name and your number we will call back . but have never had any business with a Johnny who is she? i will also want Johnny practitioner number if is qualified or a ****, i want a very professional human being from standard bank to call me within 24hrs to reactivate my card otherwise i will close all my standard bank bank accounts like i did with business and no where to the money from.please hire professional people. moving people forward and not backwards