SM
Sugan M

1 reviews | Active since Sept 2022

09 Sept 2022, 13:02

Transferred funds to incorrect account

I transferred money mistakenly from my discovery card to what i thought was my standard bank account only to later realise i transferred it to standard bank card. Discovery can not do a reversal and ive spoken to so many people at Standard bank already its too the point of ridiculous and no one can assist me. I need someone who can just allocate where the money is and transfer it to the correct account or just do a reversal back to my Discovery account. How difficult can this be when ive provided all the relevant information. I keep receiving case numbers with it being resolved when nothing has been resolved. Can somebody from standard bank just go the extra mile.

0
Replies (7)
Standard Bank
Standard Bank's reply09 Sept 2022, 13:12
Official
Good day Sugan

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support. 

Regards

Standard Bank Hello Peter Team
***
SM
Sugan M's update09 Sept 2022, 13:18
Reviewer Update
Thank you for your prompt response.
I hope this is my last stop in this frustrating process. My id nr is ***
Standard Bank
Standard Bank's reply09 Sept 2022, 13:26
Official
Hello Sugan

This is not the level of service we strive for. 

We understand your frustration and would like to help. 

We can assure you that your matter is now in the right hands. 

We have responded to you via email, please review and respond accordingly. 

We would like to get you sorted as soon as possible. 

Kind regards 
Standard Bank Help Centre 
***
SM
Sugan M's update09 Sept 2022, 13:28
Reviewer Update
I sincerely hope that you guys do.
Standard Bank
Standard Bank's reply09 Sept 2022, 13:49
Official
Good day Sugan

Thank you for the email. 

We will get our consultant to revert to you.

Kind Regards 
Standard Bank Hello Peter Team
***
SM
Sugan M's update09 Sept 2022, 15:25
Reviewer Update
It would be really nice if i could receive some sort of feedback today but please not another person saying there's nothing we can do. I don't understand how that can be a response to a query that seems resolvable.
Standard Bank
Standard Bank's reply09 Sept 2022, 15:38
Official
Hi Sugan

We appreciate you flagging your concerns with us.

Your concerns have been escalated to our management team. 

We appreciate your patience and understanding.

Standard Bank Help Centre
 ***