Transferred from pillar to pole trying to get assistance

I app**** for a credit card through standard bank yesterday. I get a call in the afternoon advising me that my bank statements were not previously attached and to please submit them through to finalize the process. I did this yesterday so decided to call through to find out if the documents were received. I could not get through to the correct department apparantly and kept getting transferred around which is very annoying and no one can give me a direct number to get through to the correct department. All I want to know is have you received my bank statements and is everything finalized now??Please let me know via email what's happening here, I don't have time to sit on the phone all day getting nowhere.