transfer of funds not cleared

I wanted to make a payment to a services supplier for delivery of goods and I was told that for me to clear the funds I needed to do the transaction inside the branch. I drove from Bryanston office to the branch in Fourways Crossing waited in the line for an hour did the transaction at 13:51:27 and at 4:30pm the funds were still not cleared from supplier to release the items and contract delivery date was missed for the end year function the supplies were ordered for. Called standard bank for 2 hours until now to have funds cleared still nothing. Worst bank ever and is not the first time I hafve an incident like this they have theworst c*********** staff and they just don't care about anyone but themselves. I am closing both my business accounts with them. They control you with their money still when it's yourown money theyinsit onon controlling it's pathetic.