Transfer not reflecting in account

The service you get from Standard Bank is noting but shocking. the call centre personnel are *********** with the exception of one or two.

I made a immediate transfer from my Capitec account to my sons Standard Bank account on the 8th March 2020 around 18H00. Today on the 12th March the money is still not reflecting in the account. I have contacted the standard bank customer care and am told that irrespective if it was an immediate transfer and because it was on a Sunday. the transfer will take 2 to 3 working days or 48 to 72 hours. I had the transaction traced from Capitec side and the money was transferred to standard bank but not credited to the correct account. do think it is possible to get any service agent to understand that? yesterday late afternoon, I spoke for the first time with somebody who had some integrity and the willingness to assist. It is just shocking that we as the consumer/client must trust our hard earned money/funds to this level of incompitance and unwillingness to assist in getting the matter resolved. To date (more that the 72 hr period as mentioned) the funds are still not reflecting in the correct account. What is the way forward? Another 72 hrs to get somebody to assist or better still act stupid and ******** of your clients problem.